These Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Bracklinn Bespoke Scottish Tours (“Company”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions, references include the first named person on the booking and all persons on whose behalf a booking is made, or any other person to whom a booking is transferred.
By making a booking, the first named person on the booking agrees on behalf of themselves and all persons detailed on the booking that:
To make a booking click Book now and select your tour and date. We aim to confirm as quickly as possible, often within one business day. Your tour is not booked until confirmed in writing.
We endeavor to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
These Booking Conditions and any agreement to which they apply are governed in all respects by Scottish law.
If any member of your party is prevented from traveling, that person may transfer their place to another suitable person (introduced by you and satisfying all the conditions applicable with the tour).
For day tours, defined as a single day, the following table applies;
Single Day Tours
| Days until the tour date | Refund amount |
|---|---|
| 42 Days or more | Full refund minus £50 admin fee |
| 41 Days to 28 Days | 75% refund minus £50 admin fee |
| 27 Days to 14 Days | 50% refund minus £50 admin fee |
| 13 Days to Day of Departure | nil |
For multiple-day tours, defined as two or more days, a 25% non refundable deposit is required to secure the tour booking dates. The full balance is required 42 days prior to the first date of travel. If the balance is not settled 42 days prior to the tour we reserve the right to cancel the tour and retain the 25% deposit.
Multiple Day Tours
| Days until the tour date | Refund amount |
|---|---|
| 42 Days or more | 75% refund minus £50 admin fee |
| 41 Days to 28 Days | 50% refund minus £50 admin fee |
| 27 Days to 14 Days | 25% refund minus £50 admin fee |
| 13 Days to Day of Departure | nil |
If there are any third party fees such as ferry bookings, paid in advance by us, we reserve the right to recover these costs from your initial booking.
We aim to operate all tours as advertised, but as we plan the tours many months in advance we may occasionally have to make changes or cancel your booking, and we reserve the right to do so at any time.
Changes: If we make a minor change to your excursion, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of minor changes include alteration to the times of your tour or slight venue changes.
All Clients must satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described on our website. Clients who have a walking or other disability may find part of our tours unsuitable. Please consider this before booking, as refunds cannot be given once on the tour. You agree to accept the authority and decisions of our employees, tour leaders, and agents whilst on tour with us. If in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and we will not be liable to pay any compensation whatsoever to such Client.
All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve us of all obligations that we may otherwise have to you.
The tours operated or supplied by the Company have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal package holidays. All bookings are accepted on the understanding that you appreciate such risks and hazards and that you undertake all tours at your own volition. The specific itinerary, inclusions and additional information related to the tours are detailed on our website.
A variety of factors, including weather and transport might require changes in any itinerary. The tour leader will make any changes that are necessary. Only rarely will such changes be significant, and every reasonable effort will be made to minimize impact to the itinerary.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
The acts and/or omissions of the person affected; or the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond ours (or our suppliers’) control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled. We cannot be held liable for any personal loss or damage to clothing or personal effects.
If you have any special requests, you should inform us at the time of booking. We and our suppliers will try to meet such requests, but cannot guarantee that they will be fulfilled. If we confirm that a special request has been noted or passed to the supplier, or the Company refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. You will not be specifically notified if a special request cannot be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings which are conditional on the fulfillment of any special request.
Delays, Missed Transport Arrangements and other Travel Information
We cannot accept liability for any delay which is due to any of the reasons listed below: